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  1. #1
    Senior Member
    Join Date
    Sep 2011
    Posts
    192
    Reputation
    13
    Device(s)
    HTC Thunderbolt
    Android OS
    2.2

    Finally a phone that works!

    After weeks of working around the fact that half of my screen wasn't responding to touch, I finally decided that the squeaky wheel gets the grease. I called HTC directly to complain about the part going bad in less than 2 months and they very nicely helped me get everything straightened out. They worked with Verizon to get me a certified refurb through my manufacturers warranty, even though I have already had it repaired at an outside facility. The new phone came overnight and I am stoked to finally have a fully functional phone.

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  3. #2
    Senior Member
    Join Date
    Jan 2012
    Posts
    100
    Reputation
    10
    This is great news! Glad to hear Verizon and HTC were so helpful with you. Usually if you've already had an item under warranty looked at through an outside facility, the manufacturer says too bad.

  4. #3
    Senior Member
    Join Date
    Jan 2012
    Posts
    99
    Reputation
    11
    Device(s)
    HTC EVO
    Android OS
    2.0
    Good for you! I have often found the same thing to be true. You definitely have to make some noise to get anything accomplished with these big companies. It is too bad they can't just stand behind their products without having to complain incessantly first.

 

 

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